Summary: Dyconics Engineering builds software and connected systems for practical technical use. Depending on the app or service, data may include account information, device information, diagnostics, location data, sensor data, machine data, project data, photos or uploaded files. We do not sell personal data.
1. Introduction
Dyconics Engineering (“Dyconics”, “we”, “our” or “us”) develops mobile applications, web applications, IoT systems, sensor platforms, GNSS/RTK tools, PLC/HMI integrations and other connected software solutions for real-world machines, field operations and technical companies.
This Privacy Policy applies to Dyconics apps, websites, dashboards, APIs and related services, unless a specific product or project has its own separate privacy policy. It is intended to clearly explain what data may be accessed, collected, used, shared, stored and protected.
2. Developer and Privacy Contact
The developer and privacy contact for Dyconics apps and services is:
Dyconics Engineering
Noord-Brabant, The Netherlands
Email: info@dyconics.com
Website: https://dyconics.com
3. Scope of This Policy
This policy may apply to different types of Dyconics products and services, including:
- Mobile apps published on Google Play
- Web applications and dashboards
- IoT and LoRaWAN/NB-IoT sensor platforms
- GNSS, GPS or RTK field tools
- PLC, HMI, CANbus, ISOBUS or machine integration tools
- Project administration, reporting and internal business tools
Not every app uses every type of data described below. The data collected depends on the functionality of the specific app or service.
4. Data We May Collect
4.1 Account and Contact Information
Some apps or dashboards may require an account or user profile. In that case, we may collect:
- Name or display name
- Email address
- Login credentials or authentication identifiers
- User role, permissions or assigned projects
4.2 Device and App Information
We may process basic technical information to keep apps secure, stable and compatible, such as:
- Device model and operating system version
- App version
- Language, region or basic device settings
- Crash logs, diagnostics and performance data
- Firebase installation identifiers or similar service identifiers
4.3 Location Data
Some Dyconics apps may use GPS, GNSS or RTK location data when this is needed for the app’s functionality. Examples include map display, parcel or field measurements, sensor mapping, machine positioning, navigation, project registration or geodata analysis.
Location data is only accessed when the app needs it and when permission is granted by the user or device owner. You can withdraw location permission at any time in your device settings. If location permission is disabled, location-based features may no longer work as intended.
4.4 Sensor, IoT and Machine Data
Some apps and systems process technical data from sensors, machines or connected equipment, such as:
- Temperature, humidity, pressure, level, soil or environmental measurements
- Battery level, signal strength, device status or sensor diagnostics
- Machine status, runtime, alarms or telemetry
- PLC, HMI, CANbus, ISOBUS, GPS/NMEA or other machine communication data
This data is used to provide the app, dashboard, monitoring system or integration service. It is not sold to third parties.
4.5 User-Provided Content
Some apps may allow users to enter, upload or generate content, such as:
- Project information, notes or descriptions
- Time registration or work records
- Photos, documents, files or reports
- Support requests or messages
4.6 Notifications and Messaging Data
If an app supports push notifications, we may use notification tokens or related technical identifiers to send app notifications, alerts or status updates. Users can disable notifications through device settings.
5. How We Use Data
We use data only for legitimate product, service and operational purposes, including:
- Providing the core functionality of the app or service
- Displaying sensor values, maps, measurements, project information or dashboards
- Connecting machines, sensors and software systems
- Authenticating users and managing access rights
- Saving user settings or project data
- Generating reports, exports or visualisations
- Sending relevant notifications, warnings or status updates
- Improving app performance, reliability and security
- Diagnosing crashes, errors or technical issues
- Providing customer support
- Complying with legal obligations
6. Data Sharing and Third Parties
We do not sell personal data. We may share or process data with service providers only where needed to operate the app or service, such as cloud hosting, authentication, analytics, crash reporting, maps, geodata services, IoT platforms or customer-specific APIs.
Depending on the app, third-party services may include:
- Google Play Services
- Firebase Authentication, Firestore, Cloud Storage, Cloud Functions, Analytics, Crashlytics or Cloud Messaging
- Google Maps or other map providers
- PDOK or other geodata services
- LoRaWAN, NB-IoT, MQTT or IoT backend providers
- Custom APIs or databases used for a specific customer project
These providers may process data according to their own terms and privacy policies. We aim to use reputable providers and only share the data required to make the app or service work.
7. Google Play Data Safety
For apps distributed through Google Play, Dyconics provides a Data safety section in Play Console. The information in that section should be consistent with this Privacy Policy and with the actual behavior of the app.
Depending on the specific app, the Data safety section may disclose collection or processing of data categories such as location, personal information, photos or files, app activity, app information and performance, device identifiers, diagnostics, sensor data or other app-specific data. The exact declaration depends on the functionality, permissions, SDKs and backend services used by that app.
8. App Permissions
Some Dyconics apps may request permissions such as location, camera, photos/files, notifications, Bluetooth, internet access or nearby device access. Permissions are requested only where needed for app functionality.
If an app requests sensitive permissions, the reason should be clear from the app context or explained before or during permission use. You can manage or revoke permissions in your device settings.
9. Legal Basis for Processing
Where the General Data Protection Regulation (GDPR) applies, we process personal data based on one or more of the following legal bases:
- Consent, for example when you grant location, notification or other optional permissions
- Performance of a contract or service, when processing is needed to deliver the app, dashboard or connected system
- Legitimate interests, such as security, diagnostics, product improvement and technical support
- Legal obligation, when processing is required by applicable law
10. Security
We take reasonable technical and organisational measures to protect data against unauthorised access, loss, misuse, alteration or disclosure. These measures may include encrypted transport, authentication, access control, secure cloud services and restricted access to customer or project data.
No system is completely risk-free. Users are responsible for keeping their own login credentials, devices and access permissions secure.
11. Data Storage, Retention and Deletion
Data may be stored locally on the device, in cloud services, in databases or on customer-specific systems, depending on the app or project. We retain personal data only as long as needed for the purpose for which it was collected, to provide the service, to support ongoing projects, to meet legal obligations or to resolve technical issues.
When data is no longer needed, we delete it, anonymise it or return it to the customer where appropriate and technically possible. Users or customers may request deletion by contacting info@dyconics.com.
12. Children’s Privacy
Dyconics apps and services are not intended for children under the age of 16, unless explicitly stated for a specific app. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us so we can take appropriate action.
13. Your Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent where processing is based on consent
- Object to certain processing activities
- Request restriction of processing
- Request data portability where applicable
- Lodge a complaint with a privacy supervisory authority
To exercise these rights, contact us at info@dyconics.com. We may need to verify your identity before processing certain requests.
14. International Processing
Some cloud providers or service providers may process data outside your country or region. Where required, we rely on appropriate safeguards, contractual measures or provider compliance mechanisms to protect personal data.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our apps, services, legal requirements or data practices. The latest version will be available at:
16. Contact
For questions about this Privacy Policy, data protection, privacy rights or how Dyconics handles data, contact:
Dyconics Engineering
Email: info@dyconics.com
Website: https://dyconics.com